Business, Professional and Financial Services

Sheffield city region has a vibrant commercial sector and is the location of choice for a variety of recognised brand contact centres, shared service centres and back office functions. Within a one-hour catchment the private service sector employs 45.5% of the workforce, and financial and business services generate a substantial element of this employment.

Financial Services - Sheffield is home to the global IT shared service centre of HSBC, the largest private sector employer in the region. In addition, the city holds significant operations of Banco Santander, Aviva, HBOS, RBS and Nationwide. There is continued investment in this area, with all these major employers having invested in the city region in recent years.

Customer Services - There is a high incidence of customer service skills. Contact centre employment is estimated at over 30,000 employees in over 50 centres evenly spread throughout the city region.

Outsourcing - Business process outsourcing companies employ over 15,000 people across various disciplines. The city region has key strengths in finance; life and pensions administration; customer services; and IT development support, with established companies in all of these areas.

Sheffield has developed an environment in which business and financial services operations thrive. The stable workforce, the lowest regional attrition rates in the UK, cost effective salaries and commercial property mean that the city continually attracts new investment in this sector.

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