How Sheffield Hotels Stepped Up

How Sheffield Hotels Stepped Up

30 June 2020

The day of re-opening is fast approaching which means Sheffield hotels, bars and restaurants are getting ready to open their doors once again and welcome back guests to experience the city’s wonderful, warm hospitality.

Coming out of lockdown, isn’t an entirely new experience for all hotels however, as some have stayed open throughout the peak of the Coronavirus crisis, looking after key workers, such as NHS staff and supermarket teams, keeping them and their families safe. 

They’ve also done their bit to support charities, clapped for carers every Thursday and worked hard to keeping morale high during a difficult and challenging time for all.

Hampton by Hilton, a converted Police station, with historic connections to the public sector, became temporary home to a number of police officers during lockdown. GM Richard Christie and the team have also been quietly working with the Open Kitchen Project as a hub for over 5,000 meals for those in need.

It has stayed open throughout the pandemic and close proximity to the Children’s Hospital made it the ideal home-from-home for NHS workers.  Together with Mercure St Paul’s they answered a call from the Sheffield Children’s Hospital Trust by donating boxes of hand cleansers, sanitisers posh soaps and luxury lotions, adding a little bit of luxury to the end of an exceptionally long shift for key workers. 

Kenwood Hall Hotel & Spa remained open to key workers during lockdown.  The team worked hard to look after the hearts and minds of everyone who stayed with them, including a homemade afternoon tea to mark the V E Day celebrations for all of their resident key workers.

GM, Dan Wilson undertook a number of challenges to raise funds for the local NHS including a 50 mile cycle ride in aid of Sheffield Teaching Hospitals, smashing his target he raised over £180 in four hours, slightly longer than anticipated, when the timer on his bike reset! 

As the normally busy spa lay dormant, the hotel also donated over 6000 face coverings to Sheffield Teaching Hospitals. Dan said:  “We are so grateful to the NHS for everything they have done for us and for everything they are currently doing.  We were happy to support them in any way we could.”

What they’ve proven is that it is possible to operate during and after the Coronavirus pandemic. They’ve adapted to undertake stringent hygiene and deep cleansing, provided food and accommodation and that keeps people safe and well.  They’ve been early adopters of one-way systems, hands-free check-in and check-out processes, stringent and frequent deep cleaning, grab-bag breakfasts and super-safe table service. 

Their teams have already mastered of new ways of working, proving that it is possible to adopt enhanced safety processes without impacting upon service. The next step will be them leading the charge inviting guests to 'Make Yourself at Home' in the same manner that they've looked after key workers for the last three months.

Thanks to SCR Hospitality for contributing this article. SCR Hospitality is a membership led, not-for-profit organisation covering the Sheffield City Region. With circa 25 members, the Association acts for the interest of its members and is the unified voice of the hospitality industry in the region. For more information visit: https://scrhospitality.co.uk/