Sheffield Best In Uk For Hotel Customer Service According To New Nationwide Survey

12 March 2013

Sheffield tops the UK list, with an average service rating of 8.46, followed by Norwich (8.39), Leeds (8.29), York (8.24) and Torquay (8.21) who make up the rest of the top five. Of the UK capital cities, London scored worst, with an average rating of just 7.36, compared with Belfast (8.17), Edinburgh (8) and Cardiff (7.89).

The survey findings are supported by recent award wins by Sheffield hotels. Mercure won the Accor Award for best guest experience in 2012, Tankersley Manor achieved a ‘Highly Commended’ rating from VenueVerdict, and Mosborough Hall Hotel came second out of 280 hotels for Best Western’s Best Venue of the Year 2012.

In addition, both Aston Hotel and the Copthorne Hotel excelled in LateRooms.com’s recent Awards: Aston won Business Hotel of the Year and Copthorne was in the top five nationally in the Business Hotel ‘Simply the Guest’ category. Both wins were based on the toughest criteria of all: genuine guest reviews.

Ian Slater, Chair of Hospitality Sheffield, said:

“Sheffield is a naturally warm and welcoming city so it’s no surprise that its hotels provide the best customer service in the country. I know how hard the city’s hotels and venues work to make guests feel special: over the last five years there has been a huge investment in training and skills development, with Hospitality Sheffield identifying skills as a key initiative that has seen its members work closely with training partners to help create the very best teams.”

These were the leading point scorers (out of 10) for hotel service among UK towns and cities:

1. Sheffield - 8.46

2. Norwich - 8.39

3. Leeds - 8.29

4. York - 8.24

5. Torquay - 8.21

6. Belfast - 8.17

7. Edinburgh - 8.00

8 Newcastle - 7.90

8 Bath - 7.90

10 Cardiff - 7.89

10 Glasgow - 7.89

12. Liverpool - 7.87

13. Aberdeen - 7.82

14. Cambridge - 7.75

15. Oxford - 7.74

16. Manchester - 7.69

17. Southampton - 7.63

18. Nottingham - 7.53

19. Portsmouth - 7.50

20. Brighton - 7.42

21. Birmingham - 7.41

22 Plymouth - 7.36

22 London - 7.36

24. Leicester - 7.29

25. Bristol - 7.09

For further media information, contact Dan Jeffrey: Bonner & Hindley on 0113 243 4713 or email dan@bonnerandhindley.co.uk